Policies

Return Policy:

30 day money back guarantee! If you are not completely satisfied with your purchase, you may return the item(s) within 30 days after receiving the item(s) for a complete refund or exchange. All returns must happen within 30 days after your item has been shipped. The item(s) returned must be in the same original condition when shipped from our store. Under no circumstances can car keys that have been cut be returned or exchanged. 

The buyer is responsible for all shipping costs involved with a return or exchange. Orders cancelled prior to shipment will receive a full refund. But you have to be fast because we ship'em out quick!

Shipping:

Items purchased on carlocksandkeys.com are shipped within 3 days after receiving payment. However, most items are shipped the next day after payment has been received.

We use USPS for all shipping. Most items are shipped USPS First Class or Priority mail for domestic shipping. First Class shipping is normally 4 to 5 business days and Priority mail is normally 2 to 3 business days. However, these shipping times are not guaranteed and delays can happen. We are not responsible for shipping delays.

USPS Express mail is guaranteed to not take longer than 2 business days for domestic shipping within the continental United States.

International shipping times will always vary and there are no guaranteed shipping times for any USPS international shipping service.

We will only process international orders if payment is made through PayPal. You do not need a PayPal account to use PayPal. You do not need to sign up for a PayPal account to use PayPal and you can checkout as a guest. If you do not see your country listed in the shipping options during checkout, than please contact us at sales@carlocksandkeys.com and we will configure our system to include your country. As with domestic shipping, 2-day and Next Day shipping are not guaranteed and actual shipping time depends on your location. 

Priority mail is not guaranteed to be 2 days and could take longer. It depends on your location, and the same is true with USPS Express mail or next day mail. Not all address's are guaranteed to be next day, or 2 day if your using priority mail. Please check with usps.com for shipping time to your address. Our zip code is 20186 and we ship from Warrenton, Virginia. 

carlocksandkeys.com is not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

Payments:

We prefer PayPal, and all major credit cards are accepted through paypal as well as funds from your paypal account and e-checks. We also accept money orders and personal checks. Please make your check or money order payable to KeyBits Lock and Key, and if you pay by personal check than please allow 4 to 5 business days for your check to clear before your item(s) are shipped.